FAQs
1. How can I place an order on your website?
To place an order, simply browse through our collection, add your desired items to your cart, and proceed to checkout. You’ll be asked to provide your shipping details and payment information. Once your order is confirmed, you’ll receive an email confirmation with your order details.
2. Can I modify or cancel my order after placing it?
We aim to process and ship your order as quickly as possible. If you’d like to modify or cancel your order, kindly contact us within 24 hours of placing the order. Once your order has been shipped, we are unable to make any changes or cancellations.
3. How can I track my order?
After your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery directly on the shipping provider’s website or by contacting our customer support team for assistance.
4. What should I do if my order is delayed?
If your order is delayed, kindly reach out to us with your order number. We will contact the carrier to investigate the issue and provide you with an update on the status of your delivery.
5. What if I received the wrong item in my order?
If you’ve received an incorrect item, kindly contact us immediately, and we’ll arrange for a replacement or refund. Kindly provide your order number and photos of the item received to assist us in resolving the issue quickly.
6. How do I return an item?
We accept returns within 14 days of receiving your order. To initiate a return, kindly contact our customer service team at sitarraliving@gmail.com or call +91 85958 77528. Kindly ensure the item is unused, in its original packaging, and in a resellable condition. Once the return is processed, you’ll receive a refund or store credit based on your preference.
7. Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as receiving the wrong or damaged item). We recommend kindly using a trackable shipping service for returns.
8. How will I receive my refund?
Refunds will be processed to the original payment method used at checkout. Kindly note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
9. Can I exchange an item instead of returning it?
We currently do not offer direct exchanges. If you’d like to exchange an item, kindly return the original item and place a new order for the desired product.
10. What if my return is not accepted?
Returns will not be accepted if the item is damaged, worn, or used. Additionally, items returned after the 14-day return window will not be processed. Kindly ensure you meet all return criteria for a smooth process.
To place an order, simply browse through our collection, add your desired items to your cart, and proceed to checkout. You’ll be asked to provide your shipping details and payment information. Once your order is confirmed, you’ll receive an email confirmation with your order details.
2. Can I modify or cancel my order after placing it?
We aim to process and ship your order as quickly as possible. If you’d like to modify or cancel your order, kindly contact us within 24 hours of placing the order. Once your order has been shipped, we are unable to make any changes or cancellations.
3. How can I track my order?
After your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery directly on the shipping provider’s website or by contacting our customer support team for assistance.
4. What should I do if my order is delayed?
If your order is delayed, kindly reach out to us with your order number. We will contact the carrier to investigate the issue and provide you with an update on the status of your delivery.
5. What if I received the wrong item in my order?
If you’ve received an incorrect item, kindly contact us immediately, and we’ll arrange for a replacement or refund. Kindly provide your order number and photos of the item received to assist us in resolving the issue quickly.
6. How do I return an item?
We accept returns within 14 days of receiving your order. To initiate a return, kindly contact our customer service team at sitarraliving@gmail.com or call +91 85958 77528. Kindly ensure the item is unused, in its original packaging, and in a resellable condition. Once the return is processed, you’ll receive a refund or store credit based on your preference.
7. Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as receiving the wrong or damaged item). We recommend kindly using a trackable shipping service for returns.
8. How will I receive my refund?
Refunds will be processed to the original payment method used at checkout. Kindly note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
9. Can I exchange an item instead of returning it?
We currently do not offer direct exchanges. If you’d like to exchange an item, kindly return the original item and place a new order for the desired product.
10. What if my return is not accepted?
Returns will not be accepted if the item is damaged, worn, or used. Additionally, items returned after the 14-day return window will not be processed. Kindly ensure you meet all return criteria for a smooth process.
